To register your purchase at the MICAELA LARISCH Store, simply go to the online store https://www.micaelalarisch.com, choose the model you like best, select the colour and size, and add to the shopping cart.

Finalise the order by choosing the shipping or collection method, entering the billing and shipping details, the payment method, and accepting the Terms and Conditions.

Don't forget to confirm and submit the order in the "Order Review" window when you are shown the list of items you are buying, the shipping and billing details of the order, and the cart totals, and click "Order" - Point 8 of the MICAELA LARISCH Store Shopping Guide.

Click here to consult the Guide.

Check your spam folder to see if you received the confirmation email. If you haven't received it, please confirm that you completed all the steps described in the MICAELA LARISCH Store Shopping Guide when making the purchase.

It's likely that you missed the confirmation and submission of the purchase in Point 8 of the Shopping Guide.

We apologize for the inconvenience.

Yes.
Please check your spam folder to see if you received the confirmation email. The email with the order confirmation and payment details is sent automatically by the Online Store's system. Sometimes this email ends up in the spam folder.

When completing your orders, you can choose one of the following payment methods:

• MbWay
• Multibanco (with entity and reference);
  Credit card (Visa and Mastercard);
  PayPal;
• Bank Transfer;

No.

Order payment validation is done manually.

Please allow 1 to 2 days for your purchase and payment to be verified and validated by a member of the MICAELA LARISCH team.

Except for specific situations such as holidays, vacation periods, or force majeure where the Atelier is closed, in which case the time required for payment verification and order validation may be longer.

In these specific cases, MICAELA LARISCH will provide information on when payment verification, validation, preparation, and dispatch of orders will be carried out.

Please consult the additional information for the item you are purchasing, or check here for notices regarding Atelier service and order shipping.

Yes.

Order payment validation is done manually.

Please allow 1 to 2 days for your purchase and payment to be verified and validated by a member of the MICAELA LARISCH team. You will then receive a payment confirmation email indicating that your order is being prepared.

Except for occasional situations such as holidays, vacation periods, or force majeure events when the Atelier is closed, in which case the time required for payment verification and order validation may be longer.

In these specific cases, MICAELA LARISCH will provide information on when payment verification, validation, preparation, and dispatch of orders will take place.

Please refer to the additional information for the item you intend to purchase, or check here for notices regarding Atelier service and order shipping.

Yes.

For payment validation to be carried out as quickly as possible, you should send proof of payment for the order to: shop_online@micaelalarisch.com because only after payment has been verified and validated by MICAELA LARISCH will the order begin to be prepared or produced.

Orders can be delivered to the address provided in your customer registration. Simply enter the address in the order form. Shipping costs will be added to your shopping cart and will appear in the "Order Review" window (Point 8 of the Guide).
Or

You can pick up your order directly from the MICAELA LARISCH Atelier, Monday to Friday, from 9:00 - 12:00, 14:30 – 17:00, after receiving a message from the MICAELA LARISCH Team confirming that the order is ready.

No.
The online store only supports payment by bank transfer, ATM, credit card or PayPal, and cash on delivery is not available.

To take advantage of the price reduction campaign, you must make your purchase directly through the online store, as campaigns are exclusive to purchases made on the website.

You can schedule a visit to the Atelier, subject to availability within opening hours, to learn more and clarify any questions about MICAELA LARISCH brand items.

No. The online store does not support the option to reserve items.

All orders are only prepared or produced after payment validation has been completed by MICAELA LARISCH.

If all the items in your order are in stock, the average shipping time is approximately 5 business days.

If the items need to be produced, the average shipping time for the order is up to approximately 10 to 15 business days (unless there is a temporary shortage of materials and raw materials).

Except for occasional situations such as holidays, vacation periods, or force majeure where the Atelier is closed, and the time required for payment verification and order validation needs to be longer.

In these specific cases, MICAELA LARISCH will provide information on when payment verification, validation, preparation, and shipping of orders will take place.

Consult the additional information for the item you are purchasing, or check here for notices regarding Atelier service and order shipping.

Yes.

MICAELA LARISCH allows returns or exchanges for a different size or color of the same item within 15 days of receiving the order. However, this option is always subject to the availability of the item in stock.

When items are purchased during a price reduction campaign (sales, promotions, or other offers), exchanges are only accepted if we have the same model available in stock for exchange.

If the same model is not available in stock for exchange, you can:

• exchange for another model of the same value.
• exchange for another model of higher value, paying the difference.
• exchange for another model of lower value, keeping the resulting price difference as credit to use in another purchase.
• return the item, keeping its value as credit to use in another purchase at the MICAELA LARISCH online store.
  Please refer to the Exchanges and Returns page for more information.